FAQs

Which countries do you ship to?

  • Handcrafted Furniture & Original Artwork: I currently ship to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK. If you'd like to place an order to another location, please get in touch at info@lifeincolour.shop and we can discuss shipping options!
  • Made-to-Order Products (Mugs, Apparel, Fine Art Prints): Products available to ship worldwide.

How long will my order take to arrive?

  • Handcrafted Furniture & Original Artwork: Orders are prepared and shipped directly from my Helsinki studio. Delivery typically takes 3–7 business days within Europe.
  • Made-to-Order Products (Mugs, Apparel, Fine Art Prints): Printed merchandise is custom-manufactured on demand upon order placement. Total delivery time equals Production Time (2–5 business days) plus Shipping Transit Time. Estimated delivery dates shown at checkout are estimates and not hard arrival guarantees.

How much does shipping cost?

  • Furniture and Original Artwork: €10 within Finland, €15 within the EU, and £15 to the UK.
  • Made-to-Order Products (Mugs, Apparel, Fine Art Prints): Shipping is calculated automatically at checkout based on your delivery address and item weight.

Can I return or exchange my item?

  • Handcrafted Furniture & Original Artwork: I have a 14-day return policy. You have 14 days from delivery to contact me if you wish to return an item. Items must be returned in unused condition via trackable postage at the customer's expense.
  • Made-to-Order & Printed Merchandise: Because printed goods (such as apparel, mugs, and fine art prints) are custom-manufactured specifically for your order, we do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size selection under EU/UK custom goods exemptions. Please check all details before completing your order.

What should I do if my order arrives damaged, defective, or misprinted?

If your item arrives damaged in transit or has a clear printing/manufacturing defect (print products), please contact us within 14 days of delivery at info@lifeincolour.shop with:

  1. Your order number.
  2. Clear photos showing the damaged/defective product.
  3. Clear photos of the outer shipping packaging and courier shipping label.

Please retain all damaged shipping packaging until your claim is processed.

Made-to-Order & Printed Merchandise: Once verified, we will arrange a free replacement to be printed and shipped to you at no extra cost.

What happens if my package is lost or delivered to the wrong address?

  • Address Accuracy: Customers are strictly responsible for providing complete and accurate shipping details at checkout. If a parcel is returned due to an incomplete address or failure to collect it from a local postal pickup point, the buyer will be responsible for reshipment costs.
  • Lost Shipments: If your tracking link shows no movement past the estimated delivery date, please notify us within 30 days of the estimated delivery date so we can locate the parcel or arrange a replacement shipment.

I'm placing an order from the UK or outside the EU. Will I be charged VAT/Customs duties?

When browsing, prices are displayed including Finnish VAT (25.5%). At checkout, when you enter a non-EU or UK address, Finnish VAT is deducted. For cross-border deliveries outside local tax zones, the recipient is responsible for any local VAT, import duties, or handling tariffs levied by local authorities upon delivery.

Furniture FAQs

Does the furniture come fully assembled?

For more efficient shipping, I flat pack some of our furniture products. The legs are really easy to attach using the pre-drilled holes and the screws included. All you need is a screwdriver and five minutes.

Where do you source the hairpin legs?

The hairpin legs are all sourced from European suppliers. Currently, the ones in stock are made in the UK and Poland.

How do I care for my Life In Colour furniture?

To keep your item looking its best, please use a coaster under any drinks, and clean the tabletop by using a dry or damp microfiber cloth (or similar). Do not use harsh chemicals or wet cloths to avoid damaging the lacquer.

Where do I send returns for original artwork or furniture?

Before returning any product, please contact us at info@lifeincolour.shop. The customer is responsible for trackable return postage costs.

Return Address:

LIC

Orvokkitie 3 B

00900 Helsinki

Finland